An AI chatbot for your website that books the call.
Nova's Follow-up Agent answers every visitor in seconds, asks the right questions, and keeps following up until the lead books — or tells you why they didn't.
Do you do pool resurfacing? Ours is 15 years old.
We do — plaster, pebble, or quartz finishes. Most 15-year-old pools are a great fit for pebble. Roughly how big is yours?
About 16 by 32.
Thanks. A pool that size usually takes about a week. Want a free on-site quote? I have Thursday at 10 or Friday at 2.
Friday works.
You're booked for Friday at 2. A confirmation text is on its way.
Every lead, within seconds.
01
Qualifies while it helps
It answers their questions and learns what you need to know at the same time, so you only spend time on people ready to buy.
Budget, timeline, location, fit — gathered in conversation.
02
Follows up until they book
A reply in seconds, a nudge the next day, a reminder before it goes cold. Each message picks up where the last conversation left off.
Written for that lead, not pulled from a template.
- 0:04
First reply, while they're still on the page
- Day 1
Sent photos of three finished pebble pools
- Day 3
Asked whether Friday or Saturday works better
- Day 3
Booked the on-site quote
03
Books straight to your calendar
When they're ready, it offers real times from your calendar and books the call. The confirmation goes out on its own.
Your real availability, no back-and-forth.
Mon
Tue
Wed
Thu
Fri
Confirmation sent · reminder scheduled for Thursday evening
04
Hands you the hot ones
When a lead is ready or needs a person, you get a heads-up with a one-line summary and the full conversation, so you walk in prepared.
The whole conversation, summarized in one line.
Hot lead. Pool resurfacing, 16×32, wants it done before Memorial Day. Booked Friday at 2.
Open the conversation
6 stages. Every lead.
Answer
Replies in seconds from your approved knowledge library.
answeringQualify
Learns fit, budget, and timing while it helps.
qualifyingFollow up
Keeps the conversation warm until there's an answer.
following upBook
Puts the call on your calendar.
bookedHand off
Briefs you on the lead in one line.
handed offLearn
Questions it couldn't answer go back into the knowledge library.
learning
Nothing ships without a check.
8 checks on every piece of work, and a person approves it before it goes live.
Answers from your facts only
It reads your approved knowledge library, nothing else.
Never invents prices or promises
If it isn't approved, it isn't said.
Hands off when unsure
A person takes over instead of guessing.
Respects opt-outs
Stop means stop.
Sounds like your business
Your tone, your words.
Every lead saved
Contact and conversation land in your CRM.
Sensitive topics go to a person
Complaints and edge cases are routed to you.
History kept for you
Every conversation is there when you need it.
Nova drafts. We approve.
Proof
There's one on this page.
Live
The chat in the corner of this site runs on the same brain. Ask it anything about GoBig and see how it answers.
Follow-up Agent FAQ
How is this different from a regular chatbot?
Most chatbots answer and stop. The Follow-up Agent qualifies the lead, follows up until there's an answer, books the call, and briefs you — and it knows your business because it reads the same knowledge library as the rest of Nova's team.
Will it make things up?
It answers only from facts you've approved. When it isn't sure, it hands the conversation to a person instead of guessing.
Can it book appointments?
Yes. It offers times from your calendar and books the call, so leads don't wait for a callback.
What happens when it can't answer?
It tells the visitor someone will follow up, alerts you, and adds the question to the knowledge library so it can answer next time.
The rest of the team.
Every agent reads the same memory of your business, so the handoffs never lose the thread.
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